My sign-in link did not work
Sign-in links work once and expire quickly. Almost every failure is one of those two, and both are easy to fix.
Sign-in links work once and expire after 30 minutes. Almost every failure is one of those two. Ask for a fresh one at https://baybay.xyz/ and use it straight away.
The two reasons
- It has been used. The link signs in one device and is then spent. Opening it again — or on a second phone — will not work, and neither will an email preview that quietly followed it first.
- It has expired. After 30 minutes it stops working. A link found in an old email is always dead.
Neither means anything is wrong with your household. Request another one and it works.
Things that quietly break a link
- Opening it in a different browser. Tapping the link in a mail app can open it somewhere other than the browser you normally use, and that is where the session lands. Sign in from the browser you actually use baybay in.
- Copying the link by hand. Long links wrap in email and lose a character. Tap it rather than retyping it.
- Using the oldest email. If you requested two, only the newest works.
Once you are in
You stay signed in on that device for 90 days, and every visit restarts the clock — so you should not be doing this often. If you are, add baybay to your home screen, which keeps you in one browser and stops the link hunt.
Still nothing
If a fresh link will not sign you in either, the household code from Settings is the other way in and does not expire. Or write to us.